Duration: September 2022- May 2023 (8 months)
Role: UX/UI Designer & Researcher
Team: CJ Ehrlich (Led Designer) & Arthur Ibarra
Tools: Google Forms, Figma, paper prototype, and Keynote
User Research: Interviews, Focus Group, Questionnaires, Observations, Task Analysis
Agile UX Process: Research, Competitive Analysis, Storyboarding, Interaction Modeling, Wireframing, and Mid-Hi Fidelity Prototypes
Project Timeline
(Click images to enlarge)
Value Proposition
High school students have a hard time finding community service events that their interested in. The high school student's parents are struggling to find various community service events that their kids get involved with to complete their community service hours to graduate high school.
Research Methods
High school students have a hard time finding community service events that their interested in. The high school student's parents are struggling to find various community service events that their kids get involved with to complete their community service hours to graduate high school.
Survey Response
(Click images to enlarge)
Down below are 6 photos of 3 random survey questions from the high school students and the parents.
Interviews Quotes
Student 1: “I don’t participate in school fundraisers because I’m unaware of them”
Parent 1: “I try to support & donate to my daughter’s school fundraisers whenever I can”
Student 2: "I don't find School fundraisers to
be interacting"
be interacting"
Parent 2: “I am not involved in the school's PTA”
Student 3: "typically, social media is my outlet for any of school information on fundraisers“
Parent 3: "I need to be more involved with the
school fundraisers"
school fundraisers"
Insights
1. Long Island (LI) high school students agreed that there isn’t enough effort when it comes to promoting school fundraisers
2. High school students and their parents get information about school fundraisers mainly through their school’s announcements & social media (Facebook)
3. LI high school students & their parents agreed that social media and their personal emails were the most effective methods of promotion of these fundraisers
Personas
(Click images to enlarge)
Note: Sandra is a high school student (CJ's Persona) and Nina is Sandra's parent (Arthur's Persona).
Empathy Maps
(Click images to enlarge)
Journey Maps
(Click images to enlarge)
Figma prototype
(Click image to go my figma prototype)
Information Architecture & UI comps
(Click images to enlarge)
Video prototype
(Click image to see my prototype video )
Summary for this project
Helping Hands is for high school students and their parents to discover new community service events, keep track of how many community service hours they have completed, keep track of upcoming community service events on their calendar, and photo gallery. The app would be useful for high school students and their parents to find community service events to volunteer at that’s near them. Its also very useful for the student volunteers because they can choose to filter the volunteer opportunities they find by the categories that interest them.
Future work
Our future plans for this project would be to add more interfaces for the community service venues to use. We would also like to create more pages which would be important for the continuation and overall flow of the app. Lastly we would like to test the finalized prototype of the app on real life users to see if the app its self is useful to them and change the community service interface to be more user friendly, adding in a login/sign up interface, and a way for the users to add they favorite venues that the system will do automatically.
